Support
Need help with Progress: Before & After? Email [email protected] and we will get back to you.
When you write, it helps to include your device model, Android version and a short description of what happened.
Frequently asked
The camera does not open
Progress needs camera permission. Open Android Settings > Apps > Progress > Permissions and allow Camera, then reopen the capture screen.
How does the ghost overlay work?
When you take a new photo in a project, your previous photo is shown as a faint transparent layer over the live camera. Line yourself up with it and shoot. Use the opacity slider to make the overlay stronger or fainter, and turn on the grid or centre guides for finer alignment.
Where are my photos stored?
Only on your device. Progress has no account and no cloud. This also means: if you uninstall the app, clear its data, or lose the device, the photos are gone. Back up your device if a project matters to you.
Can I import photos I already have?
Yes. You can add existing photos from your gallery to a project and set their date.
My timelapse video will not export
Export happens on your device and needs some free storage and memory. Try closing other apps, freeing up storage, and exporting a shorter series or a smaller aspect ratio.
How do I start the free trial?
Open the Premium screen in the app and start the 3-day free trial. Billing is handled by Google Play.
How do I cancel my subscription?
Open the Google Play Store app > tap your profile picture > Payments and subscriptions > Subscriptions > Progress > Cancel. Cancelling before the trial ends means you are not charged. Uninstalling the app does not cancel the subscription.
I paid but Premium is not showing
Open the app's settings and tap "Restore purchase". If it still does not appear, make sure you are signed in to Google Play with the account you purchased on, then email us.
I want a refund
Refunds go through Google Play, not through us. Open Google Play > Payments and subscriptions > Budget and order history, find the order and request a refund. If you have trouble, write to us and we will help where we can.
How do I delete my data?
See the data removal page.